Returns & Exchanges
At Hogies Online, we want you to be completely satisfied with your beauty and designer purchases. If you are not happy with your order, you can return unopened and unused items within 30 days of receipt for a full refund.
Check Eligibility
Ensure your items are in their original, sealed packaging and have not been used, as we cannot accept returns on opened hygiene-sensitive beauty products.
Contact Support
Email our customer service team with your order number to request a Return Merchandise Authorization (RMA) and receive the correct return address.
Package Securely
Safely pack your items to prevent damage during transit and include a note with your order number and reason for return inside the parcel.
Send and Track
Ship the package using a tracked service via your preferred courier; once received and inspected, we will process your refund within 5-7 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing